Information on shipments

Material products

Physical Products (including all physical goods containing digital elements) will be delivered to the address indicated by the User, according to the methods and times chosen or indicated on the Application and reported in the order confirmation. Unless otherwise indicated, the delivery times specified in the order confirmation indicate the time generally required to deliver the Product from the moment it is collected by the courier.

In the event that it is not possible to supply the requested Products, the User will be promptly informed via email, indicating when they are expected to be delivered or the reasons that make supply impossible.

If the User does not intend to accept the new deadline or if delivery has become impossible, he or she may request a refund of the amount paid, which will be promptly credited using the same payment method used by the User for the purchase, no later than 14 days from the date on which the Third-Party Supplier receives the refund request.

Upon receipt of the Product, the User is required to verify its conformity with the order and the integrity of the packaging. In the event of obvious deterioration of the packaging and/or the Product, the User may refuse delivery of the Product and return it free of charge. Once the delivery document has been signed, the User may not raise any objections regarding the external characteristics of the delivered Products.

The Third Party Provider shall not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to perform the contract due to a case of force majeure.